Javelin Technologies Inc.
  • 13-Dec-2021 to Until Filled (EST)
  • Tech Services
  • Glen Allen, VA, USA
  • Salary
  • Full Time
  • Engineering

Why Javelin?

Javelin Technologies is a diverse, entrepreneurial, dynamic, fun place to be a part of where you will share your creativity while being a key contributor to our growth. We offer to successful candidates;

  • A competitive salary, bonus and benefits package
  • Training, development and career advancement opportunities
  • Wellness programs and healthy snacks provided
  • A great working team environment
  • Social functions and events
  • Vacation time, summer hours and Javelin Family Days

As part of the SOLIDWORKS technical support team, this role is responsible for providing frontline support to customers using SOLIDWORKS, CAM and 3DEXPERIENCE products and services.

PRIMARY RESPONSIBILITIES

  • Obtaining relevant certifications in SolidWorks, and related products
  • Developing and writing articles for company newsletter, generating additional technical content including videos, blog posts and white papers, and determining or preparing documentation for technical skills for new SolidWorks releases
  • Extensive use of Oracle NetSuite and the SolidWorks VRC
  • Limited travel only required for visiting clients on occasion to provide additional or escalated on-site support
  • Assist clients in applying and troubleshooting SOLIDWORKS and CAM tools in their design/development, analysis, and manufacturing tasks
  • Ensure customers are successfully engaged and utilizing SOLIDWORKS and CAM and related products through telephone, web, email, and onsite communication
  • Exercise of problem-solving skills and processes to assist our clients
  • Determining and setting priority levels on customer issues to ensure timely and effective responses

QUALIFICATIONS & REQUIREMENTS

  • Position can be remote (home office based).
  • 8:00 am 5:00 pm Eastern time work hours; 40 - 44 hours weekly.
  • Minimum of 1-2 years of experience with SOLIDWORKS AND SOLIDWORKS CAM.
  • Minimum 3-year Engineering Technology or similar trade experience.
  • MUST have strong communication skills: verbal, written and listening.
  • Identify opportunities for Javelin to provide additional services or software to existing customers.
  • Excellent customer relations ability required.
  • Strong PC and network troubleshooting and problem-solving skills required.
  • Experienced with latest Microsoft Windows required.
  • Experience with AZURE and/or AWS an asset.
  • Experience providing tech support services an asset.
  • Proficient with Microsoft Office365 platform and desktop apps, i.e. Word, Outlook, Excel, To Do, OneDrive, SharePoint, and PowerPoint a significant asset.
  • Must have a minimum typing speed of 40 wpm.
  • Bilingual - French an asset.
  • Ability to travel to the United States of America (for training).
Javelin Technologies Inc.
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