Javelin Technologies Inc.
  • 08-Sep-2022 to Until Filled (EST)
  • Tech Services
  • Raleigh, NC, USA
  • Full Time

PROFILE

Excellerant Inc., a TriMech company is the maker of a real-time machine data and communications platform designed to
connect and integrate manufacturing processes. DNC Technicians provide technical solutions for our customers, both
on-site at their facilities and remotely. Technicians also document how problems were solved to make supporting future
customers easier.

Up to 50% travel may be required in this position, however 25% is typical. Travel time and mileage is paid, but use of a
personal vehicle for travel is required. Travel for on-site support will be primarily in New England within the first year of
employment.


RESPONSIBILITIES

  • On-site installation of new Excellerant systems and product upgrades involving connecting shop floor equipment
    (CNC Mills, Lathes, EDMs, etc.) to wireless or wired computer networks
  • Train customers on new products upon completion of installation
  • On-site troubleshooting and support of DNC/MDC systems
  • Support customers through in-office remote support sessions
  • Troubleshoot issues with software, hardware, drivers, and general network complications
  • Diagnose and repair damaged hardware that is returned from customers
  • Return ship repaired or replaced hardware to customers
  • Improve product performance by identifying bugs and potential new features
  • Update job knowledge by participating in educational opportunities
  • Maintain personal networks and customer relationships

QUALIFICATIONS

  • High school or equivalent
  • General knowledge about IT, computers, and computer networking (primarily using Windows)
  • Experience in a manufacturing environment
  • Experience working with CNCs
  • Understanding of electricity (Voltage/Amperage/Relays)
  • Ability to read electrical schematics
  • Enjoys solving challenging problems and learning about new technical topics and skills
  • Possesses mechanical aptitude
  • Comfortable doing hands-on work with hand and power tools
  • Well versed in working with computers
  • Comfortable traveling and meeting new people
  • Exposure to CNC Machines, electrical circuits, or IT related work is desired
  • Reliable transportation and a Driver's License is mandatory

Javelin a TriMech Company welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

We thank all that apply but wish to inform, only qualified candidates will be contacted.

Javelin Technologies Inc.
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