Javelin Technologies Inc.
  • 07-Jan-2019 to 31-Mar-2019 (EST)
  • 3D Printing
  • Oakville, ON, CAN
  • Full Time
  • Engineering

Summary:  Provide installation, diagnosis, analysis, evaluation, troubleshooting, maintenance and repair and servicing of Javelin's Stratasys and Objet products at customers' facilities. Work with customers to address end-user issues, and collaborate with research and development engineers to improve products for intended applications.

Principal Duties and Responsibilities include the following (Other duties may be assigned):

Field Support (Installations, Service Calls, PMs, Training of Customers)

  • Provide installation of Javelin's Stratasys' hardware and software products at the customer's facility
  • Provide problem diagnosis and repair of Javelin's Stratasys' hardware and software products at the customer's facility
  • Provide preventive maintenance of Javelin's Stratasys' hardware products at the customer's facility
  • Ensure customer satisfaction by conducting follow-up calls after on-site field servicing calls are closed
  • Train customers at customer facilities on how to use the products

Database Entry (Expense Reports, Inventory Management, Service Call Log)

  • Track customer-related field activities in software to ensure accurate information on customer base
  • Maintain service inventory using established protocols and controls
  • Timely and accurately complete customer jobs; submit expense reports and job tracking documentation on a timely basis

Other 

  • Demonstrate commitment to Javelin's Core Values by leading, acting and behaving in a manner consistent with these values
  • Follow all company safety policies and procedures and attends all safety trainings related to the job

Essential Education, Skills and Experience:

Required Qualifications

  • 2-year degree in a technical, electrical or related field or equivalent work experience
  • 3 years' field service experience installing and repairing: computer systems and electro-mechanical equipment
  • Intermediate electro-mechanical proficiency
  • Previous experience with prototype 3D Printers, SOLIDWORKS Software, or NetSuite CRM is an asset.
  • Knowledge/experience with manufacturing processes is an asset
  • Must enjoy working hands-on to trouble shoot problems
  • Thorough understanding of Additive Manufacturing and the 3D Printing Industry.
  • Comfortable working over the phone, email and advanced web conferencing tools
  • Strong interpersonal skills and an ability to work individually and with teams.
  • Be customer focused and service-oriented w/ strong desire to exceed customer expectations
  • Proficient problem solving and ability to diagnose and solve system/equipment issues.
  • Excellent communication written and verbal skills for delivering training or presentations
  • Strong planning, self organization and administrative skills.
  • Must be willing to travel when needed; at least 75% travel required
  • Must be able to travel to the USA on occasion.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  This job description is subject to change at any time in order to meet the business needs of Javelin Technologies Inc.

 

Javelin Technologies Inc.
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